Hotels and restaurants face substantial costs from high staff turnover. Leisure, hospitality, & food services lead industries with an 8.5% average monthly separations rate, far outpacing manufacturing (3.0%) or healthcare (3.75%), equating to roughly 73-80% annual turnover.
On the guest-facing floor, a misinterpreted request or safety instruction can stop service, damage reviews and potentially even put lives at risk. This is where practical English for hospitality skills can make a significant difference.
Practical, industry-focused English training helps hospitality professionals handle real daily scenarios, such as guest check-ins, complaint handling, safety protocols, and menu explanations. This builds greater confidence, clearer communication, and improved guest satisfaction.
Why English is so Critical for Hospitality Teams
At their best, misunderstandings simply waste time, but most often than not they can seriously jeopardise guest experience and revenue. When workers struggle to grasp key instructions or guest requests, costly errors become inevitable. And the stakes are high as errors can damage reputations, inflate costs, and drive away repeat business.
Offering targeted hospitality English courses helps keep your teams motivated and committed, addressing a key retention driver especially for seasonal and younger generations. According to LinkedIn’s Workplace Learning Report, 94% of employees would stay longer if their company invested in their learning. Over a quarter of Gen Z and Millennials say the number one reason they would leave is lack of growth opportunities.
Flexibility & Tailored Support That Meet Your Needs
Every hospitality business is unique and so should be your language training. Here are a few must-haves for an “English For Hospitality” course that’s worth considering:
- Custom Needs Analysis – see next paragraph for a detailed explanation of why we believe this is a must in any course
- Online training that fits inside or outside of work shifts: during handovers, breaks, or through mobile learning.
- Self-study modules via our platform, allowing flexible practice that can be done in the learners own time.
- Group sessions for entire front-desk, F&B, or housekeeping teams, targeting common scenarios like check-ins, order-taking, or guest handovers.
- Individual training for supervisors and key staff, focusing on leadership communication, handling escalations, technical vocabulary, and confidence in high-stakes guest interactions.
- Transparent progress updates, so you can stay informed on team development and clearly see your Return on Investment.
Custom Needs Analysis & Onboarding
The best English language training for hospitality professionals starts with a thorough needs analysis. We review your specific challenges by analysing guest feedback, common complaints, shift logs etc. (if provided).
We’ve developed a custom questionnaire that guides HR managers and hospitality leaders to pinpoint exact tasks needing improvement from handling reservations to complaint resolution. We then match these to targeted functional language skills based on learners’ language level, ensuring every lesson addresses your real-world priorities.
A study on hotel and resort staff has found that using targeted analysis to match training to real-world gaps, can drive a significant language gain of up to a 30% proficiency jump across participants in just 3 months.
How Your Business Benefits
English for tourism and hospitality translates into smoother and more profitable operations. With improved language skills, your workforce will:
- Make fewer mistakes and reduce costly guest complaints
- Operate more safely with clear emergency communication
- Communicate more confidently and effectively with guests and teams
- Drive higher reviews and direct bookings
- Enjoy greater job satisfaction and return for future seasons
Ready to explore how tailored hospitality English courses could transform your hotel or restaurant? Book a free call today and let’s design a course that aligns perfectly with your seasonal peaks and guest service goals!
Sources:
- Corporate Navigators. (2026). Average Turnover Rate by Industry (2026 Update).
https://www.corporatenavigators.com/articles/recruiting-trends/average-turnover-rate-by-industry-in-2024/
- Purwanto, M. B., et al. (2024). Elevating service quality through English training: A case study of Pagaralam’s hotel and resort staff. Jurnal Pendidikan Bahasa dan Sastra, 3(2), Article 465. https://jurnal.stit-buntetpesantren.ac.id/index.php/flip/article/view/465
- LinkedIn Learning. (2020). 2020 workplace learning report (4th ed.). https://learning.linkedin.com/content/dam/me/learning/resources/pdfs/LinkedIn-Learning-2020-Workplace-Learning-Report.pdf
