Prepare Seasonal Teams to Deliver Service Confidently
With English for Hospitality training, your team can handle your fast-paced, 5-star service moments, even during the busiest seasons.
Why Learn English for Hospitality?
Prevent Guest Complaints from Escalating
Clear, polite English helps seasonal staff understand accents, clarify needs, and address concerns before small issues turn into bad reviews or lost bookings.
Ensure Compliance in High-Pressure Moments
Frontline workers handle check-ins, refunds, cancellations, and policy-related questions daily. Training ensures they explain rules confidently, avoiding misunderstandings during peak seasons.
Build Rapport Across All Guest Touchpoints
From phone reservations and live chats to in-person check-ins and dining queries, fluent communication streamlines service and converts one-time visitors into loyal guests.
Retain Seasonal Staff & Reduce Turnover
Quick-confidence boosts keep temp workers motivated through busy shifts. Targeted training cuts early dropouts and improves performance from hire to hire-off.
Tailored Online Training for Hospitality Teams
Our flexible, fast-paced courses fit seasonal hiring cycles and high-volume roles like front desk, housekeeping coordination, concierge, and restaurant service. Lessons use real hospitality scenarios with role-plays, quick drills, and immediate feedback for rapid skill gains.
Individual or group formats, with bespoke curricula, building flawless professional fluency.
1. Guest Interaction Essentials
Essential phrases for greetings, requests, upselling, and farewells. Practical, role-specific language helps staff handle special needs (allergies, late check-outs) and drive 5-star reviews via confident calls, chats, and in-person exchanges.
2. Handling Complaints & Peak Stress
Skills to de-escalate overbookings, no-shows, noise, and delays. Covers empathy phrases, policy explanations, solutions, refunds, apologies, and follow-ups – turning unhappy guests into loyal advocates.
3. Team Coordination in Shifts
Real-world phrases for handovers, backup requests, maintenance reports, and cross-department updates. Role-plays ensure clear internal communication and minimise rush-hour errors.
4. Policies, Forms & Guest Records
Targeted reading/writing for registration forms, invoices, incident reports, and confirmations. We help you reduce compliance risks and speed up admin during busy periods.
Who Benefits from English for Hospitality?
Frontline Seasonal Staff
Short-term, intensive training can significantly improve their performance and confidence despite limited prior experience.
Shift Supervisors & Team Leads
Managers overseeing temps during peaks (coaching on-the-fly, handling escalations, and unifying communication across shifts and languages).
HR/Training Coordinators
Onboard new hires efficiently, audit interactions, and standardise service language.
Key Advantages for Your Hospitality Business
1. Drive Higher Guest Satisfaction
Teams fluent in practical English handle check-ins, queries and service moments without friction. They can turn everyday interactions into the positive experiences that boost TripAdvisor ratings and encourage repeat visits.
2. Secure Peak Season Revenue
Booking mix-ups, payment disputes or missed upsells lead straight to refunds and lost income. Our targeted training gives staff the tools to resolve these confidently, keeping your busiest periods profitable.
3. Consistent Quality Across All Sites
English training can help you deliver a seamless brand experience across urban hotels, resorts and any shift pattern.
4. Lower Turnover, Less Re-Training
Seasonal staff with job-ready English skills perform confidently from day one and stay longer. You might even see them back next year!
Get our Free Guide on "Great Service Starts with Clear Communication"
Empower your multilingual hospitality teams to deliver clear, confident service every day. Learn simple techniques to improve communication across shifts, enhance guest experiences, and improve confidence and consistency from front-of-house to back-of-house.