In an industry where every detail matters and margins for error are nonexistent, pharmaceutical manufacturing stands head and shoulders above the rest. Precision is not optional here. This relentless demand for accuracy makes clear and confident communication essential at every level, as the consequences of ambiguities and misunderstandings can be serious, impacting everything from patient safety to regulatory compliance
What we are finding is that managers and HR professionals, who have the important task of building and sustaining skilled teams, need to understand and address communication challenges. The benefits of this are significant: reduced costs, improved staff engagement, higher retention, and an overall resilient organisational culture. In an industry which has been grappling with an annual attrition rate of 15% to 20% annually.
Communication failures in pharma can lead to serious risks, be it from misunderstood protocols, inadequate reporting, or lack of clear handovers. These breakdowns often contribute to employee frustration and disengagement, which in turn can fuel high turnover, disrupting teams and increasing recruitment and training costs.
To support pharmaceutical teams in achieving operational excellence, language training needs to be targeted to their needs. From our experience as language trainers, working closely with pharma professionals, here are the top 3 language skills that key personnel need to master:
Presentation Skills
The number one challenge for non-native English speakers, no matter their proficiency level, is presenting confidently in front of an audience. We work on practical techniques like adopting a conversational tone, making steady eye contact, managing body language effectively, and putting in enough practice to build genuine confidence and presence.
Report Writing and Email Etiquette
We focus on developing concise, clear, and professional writing tailored to pharmaceutical documentation. This includes drafting lab reports, quality control notes, and business emails with accuracy and compliance, helping reduce miscommunication and errors through well-crafted written communication.
Listening and Comprehension
We design activities that sharpen understanding of technical briefings, webinars, and verbal instructions essential for daily pharmaceutical operations.
However, non-native speakers can struggle with this if they are preoccupied with what to say next or how to say it, which can lead to miscommunication. That’s why our activities are always tailored specifically to each learner’s role and work environment, because learning is most effective when it reflects real-life situations, not textbook examples.
Our Blended Learning Model
At Everywhere English, we deliver training through a blended learning model, combining live, interactive sessions with on-demand learning resources. This gives your team continuous support, while allowing them to learn at a pace that fits operational demands.
HR and team leaders can also monitor attendance, progress, and measurable outcomes through our reporting system, including monthly progress updates and performance metrics. For us, providing this level of transparency is very important, because it demonstrates the real business impact of language training: improving communication efficiency, strengthening compliance, and improving overall team performance.
How Your Team Benefits
Investing in targeted English training translates into safer and more productive pharmaceutical operations. As your team’s language skills improve, you can expect to see:
- Fewer costly mistakes and less rework due to clearer communication
- Safer practices supported by thorough understanding of protocols and safety requirements
- Higher employee confidence and job satisfaction, improved morale and retention
- More effective collaboration and communication across departments and teams
Are you curious to discover how personalised English training can help your pharmaceutical teams work more clearly, safely, and confidently?
Book a free call today, and let’s create a customised language training program that fits your team’s specific goals and workflow, designed to help your pharmaceutical operations run more smoothly and confidently.
Sources: https://www.linkedin.com/pulse/tackling-pharma-attrition-why-employees-leaving-6cbnc/
